Refund Policy – Mahua Art Atelier

Because your peace of mind matters as much as our art

At Mahua Art Atelier, we pour heart, soul, and countless hours into every piece of artwork we create. Each brushstroke, texture, and color is part of a story — an original, handcrafted piece meant to bring beauty and emotion into your space. Our commitment to quality and care is unwavering, from the first sketch to the final packaging. However, we also understand that things don’t always go as planned.

In the rare event that you receive a damaged or flawed artwork, we want you to feel supported and confident in reaching out. That’s why we’ve crafted a clear, fair, and customer-first refund policy.

When Can You Request a Return or Refund?

Our goal is always to deliver a piece you’ll cherish. But in certain cases, we do accept returns or issue refunds. These include:

  • If the artwork is damaged during shipping

  • If there is a clear defect or flaw in the product upon arrival

We do not accept returns or offer refunds for reasons such as change of mind or subjective dissatisfaction, as each piece is made with visible, expected textures and artistic expression.

What You Need to Do

If your item arrives damaged or defective, please reach out to us as soon as possible. Here’s how to request a refund:

  • Contact us within 3 days of receiving the artwork

  • Send a detailed message with:

    • Your order number

    • Photos clearly showing the damage or defect

    • A brief explanation of the issue

We appreciate your cooperation in helping us assess the situation quickly and efficiently.

Refund or Replacement Options

Once we review your request and confirm that it qualifies under our policy, we will offer:

  • A full refund, credited back to your original payment method

  • Or, a replacement piece, if the same artwork is available or can be recreated

Refunds are typically processed within 5–7 business days of approval. If a replacement is offered, we’ll ship it out as soon as possible at no additional cost to you.

Custom & Commissioned Artwork – Non-Refundable

All custom or commissioned pieces are final sale. These artworks are uniquely created to your specifications and cannot be returned, refunded, or exchanged. We keep you updated throughout the creation process to ensure you’re satisfied with the result before completion.

Our Promise to You

At Mahua Art Atelier, we deeply value our collectors and customers. We’re not just selling art — we’re sharing emotions, visions, and connections. If something goes wrong, we’re here to listen, understand, and resolve it. We promise to handle every concern with professionalism, kindness, and transparency.